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Blueprint for future of health and social care services approved

Tuesday, June 26, 2018

The blueprint for the future delivery of health and social care services in Greater Glasgow and Clyde was today (26th June 2018) approved by the NHS Board.

The ‘Moving Forward Together’ strategy sets out how primary, community and acute health and social care services will work together in the future to support people to live longer, healthier lives in their own homes and communities and to promote self-management and independence.

The strategy seeks to maximise the number of people who are supported to live at home in good mental and physical health for as long as possible.

Care shall be delivered as close to home as possible, supported by a network of community services with safe, effective and timely access to high quality specialist services for those whose needs cannot be met in the community.

A whole system approach will be taken to achieve this in which services are delivered by a network of integrated teams across primary, community and specialist hospital-based care, working seamlessly around the needs of the person.

John Brown, Chairman, said: “I’m pleased to see in Greater Glasgow and Clyde a whole system approach has been taken to planning and designing services to meet the future demands of our population.

“We’ve worked with the six health and social care partnerships in the area and our local authority partners, the public and our staff to develop a vision which removes any boundaries between services to create a seamless service entirely focused on the needs of the person.

“This strategy looks beyond today’s constraints to tomorrow’s solutions and I look forward to continuing to work with our partners, the HSCPs, local authorities and the third sector, to make this vision a reality.”

Technological information will be central to this new approach – both between the individual and the health and social care team and within the care team themselves.

Future initiatives will include:

  • Single care record accessed by everyone caring for the person which is easily accessible regardless of where the care is being delivered
  • Effective clinical communication channels so that appropriate expertise is always available
  • Potential for AI (artificial intelligence) to interpret health data and predict which people require treatments and what treatments are best
  • A new portal giving people secure access to their own health and social care information
  • Technology enabled care (e.g. the use of electronic devices in the home, such as blood pressure monitors)
  • Virtual clinics

Dr Jennifer Armstrong, Medical Director, led the Moving Forward Together Programme.

She said: “Innovation in digital technology provides a real opportunity to transform the way we provide health and social care services, in how individuals manage their own health and their care and in the way we plan and deliver treatment.

“The opportunities created by new digital technologies are exciting and these have been fully harnessed in the development of this strategy.”

The Moving Forward Together strategy was developed following extensive engagement with public and service user representatives.

It has incorporated research into international best practice and the expert views of many hundreds of health and social care staff here in Greater Glasgow and Clyde.

Aligned to national and regional policy, it is founded on the principle that people should be treated at home or in a homely setting wherever possible and advocates investment in community-based services so that when people need care, this can be delivered wherever possible in the community supported by integrated health and social care services.

Dr Armstrong continued: “We involved the public and our staff from the outset to help shape and develop this strategy.

“We established a Stakeholder Reference Group which has been involved throughout the process, giving opinion and valuable insight into the views of the patient, service users and carers who benefit from our care services and guiding us in how we engage with, and inform, our public.

“These public representatives have told us that they are excited to be involved in such an innovative programme where they have an opportunity to help influence and shape the delivery of health and social care in the 21st century.

“We have also engaged extensively with, and learned from, the knowledge and experience of our staff from across health and social care services. More than 1000 clinicians and non-clinical staff have contributed to the vision and have supported the direction of travel that we have taken.”

This blueprint now provides a strategic context for the development of specific changes in partnership with our public, staff, health and social care partnerships and other stakeholders with further effective engagement, option development and appraisal and consultation on our preferred options.