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On 18 January 2019, working alongside Renfrewshire Health and Social Care Partnership we presented an overview of the Moving Forward Together Programme to 98 people - members of the public and community planning partners. This was part of an event hosted by the Health and Social Care Partnership to develop their new Strategic Plan and they described hwo this will align to the vision set out in Moving Forward Together to deliver future models of health and social care to meet the needs of people from Renfrewshire.

We asked for feedback about the Programme and what matters most to people to help us develop new ways of working and deliver services that are sustainable, safe, effective, and importantly person centred. We have summarised the feedback we heard under the following themes:

What matters most?

  • Person centred care - Treating people with dignity and respect and providing them or identified carers with the right information so that they can be fully involved and make informed decisions about their treatment and care.
  • Joined up services – Care needs to be better coordinated around individual needs to prevent repetition and reduce potential burden. For this to happen there is a need for services to communicate better across the whole system with information shared appropriately.
  • Access – Not having to wait too long and having services with more flexible times and as local as possible is important. People do recognise the need to travel for some specialist services; however support should be provided for those who need it.
  • Engagement and involvement – Need to get the message out to encourage participation and to support people to change how they access and use services. Also the need to be honest and transparent with people about what is realistic and affordable.

Feedback about the Programme:

People understand the need to change and agree with the direction of travel including the greater use of digital technology to deliver transformation. This was about how services can use information better to support people and also for people who opt to use technology the internet and and can use it; however we were told that we need to be mindful about not creating inequality in those who don't have access to the internet or want to use technology.

They told us that there is a need to educate and support people to take greater responsibility for their own health and how and when to use services.  We also need to ensure we engage with community planning, housing and the Third Sector to ensure that people are not just getting care in, but also remain connected to their communities. There was recognition that there is only so much that those who directly provide health and social care can do and that real change will mean everyone thinking, working and acting differently. People said that shifting the balance of care to the community is not just about providing services elsewhere, but taking a more holistic view and recognising the other assets communities have.

We were questioned on timescales for the Programme - people asked when they might start to see tangible change and improvements and asked to be kept-up-to date with any proposed changes that will affect local people. People also asked about resources and funding for transformation as they are aware of the current challenges faced across the whole system and welcomed the idea of having honest conversations about what is realistic and being involved in decisions that will affect them.

The Moving forward together Programme would like to thank Renfrewshire Health and Social Care Partnership for the opportunity to present and importantly thanks to all those who participated and provided feedback on the day.

If you attended this event and would like to provide further comment then you can email us at: